Using chat in your website 24/7 for small business booster your sales an increase. Traditional chat support are only in desktop or laptop but as the mobile website increase the integration of chat also become for friendly than before. Your chat support is not only limited in desktop or laptop you can run your support in mobile chat support anywhere.
Traditional chat support needs at least 2 or 3 pc to run online so your business runs constantly. But with the fast adoption of responsive of mobile friendly chat support can be reply anywhere at anytime.
Everybody are hook up online and wants fast support. So you need plugins in your website. One of the useful chat support are zopim , zoho , talktocustomer , oggflow, gamooga,snapengage , vivocha and many other chat supports online. Chat support has 2 ways of integration using the commercial or the opensources.
One of the famous chat support that has amazing impact into your website is using zopim. It has been integrated with many customer support such as uservoices. Zopim increase rapidly because it is userfriendly using a free or pro account.
If you need help in your chat website just send as message in facebook.